What Our Customers Are Saying
Below you will find what some of our customers say about our dealership. Read about their experiences with our motorcycle sales, service, part & financing departments. We hope to see you in South Carolina soon!
To add a testimonial of your own, submit it on the Customer Survey page.
-
Joe Riddle, Sylva, NC
-
Worked with Josh buying a used 2020 Indian Roadmaster and was treated like family. Managed the sale via phone/ text / email and had the bike delivered to my house from South Carolina to Texas in perfect order and without any issues or concerns. Josh communicated throughout the process from my initial interest, questions about changeout of parts, pricing and installation, bank wire transfer, shipment progress and documents delivery. I even had them change out the baffles (TAB pipes), add the hardware for the drivers backrest and it was worked out with me 100% remotely. Honest, transparent and trustworthy people at Costal Indian...thank you Josh!
Mark Crabtree, Prosper, TEXAS -
I dealt with Dave all guys where great .Found bike on cycle trader.
matt fagan, Findlay, OH -
Just a few words about Josh from Coastal Indian. Phenomenal, outstanding, informative, involved, and well worth it! I just got back from Sturgis where Josh was working out of Lloyds Garage located at the Buffalo Chip. I had Josh perform a custom tune on my 2021 Indian Roadmaster and the results were beyond my expectations. Way beyond. He told me exactly what he was going to do to my bike before he even began, and he knocked it out of the park. I really appreciated the extra time and effort Josh took to explain the individual changes and the gains he expects to see. As someone who has spent nearly 15 combined years working in parts and service, everything from automotive, to motorcycle, to powersports of all kinds, I have run into my fair share of characters. But, I can honestly say that Josh from Coastal Indian is one of the best. Very happy customer.
Eric Lee, St Cloud, MN -
I was in the market to buy a Indian Scout, and being a traditionalist I wanted it in Indian Red. There were no bikes available locally fitting that bill. So, I went onto the internet and broadened my search area. One dealer, tried the bait and switch, and the rest only sent a email, stating a salesperson would be in contact shortly. After no follow up from those dealers I was ready to give up and go onto sale sites for private and dealer sales. Coastal Indian had a used, Indian Scout listed that was Indian red. I quickly went to Coastal Indian's website and sent a inquiry. Shortly thereafter I was speaking to Mark that day (Saturday). I agreed on the price, Mark got great financing set up, and got all the paperwork in order. That following Monday I drove across the state to pick up my new Indian Scout. Upon arrival, Mark had all the paperwork in order and even helped get it loaded for my return trip home. Pleasure in dealing with Mark at Coastal Indian. I would not hesitate in recommending Coastal Indian, to anyone in the market for a Indian Motorcycle!
John Marler, Travelers Rest, SC -
Brought my first bike last summer which is a Kawasaki Vulcan and other places seemed to view me differently for the manufacturer of bike I have when getting service. Coastal Indian however has always treated me like a motorcycle rider and a valued customer.
I have always felt welcome by the staff and they've always provided quality service. I will be using Coastal Indian when I upgrade to my next bike.michael grooms, Murrells inlet, SC -
I purchased a used motorcycle from Josh completely remotely. I live 8 hours away and I could have drove down with a trailer but I'm super busy at work and took a leap of faith. I am very glad I did, Josh treated me like a brother :-) and took care of the title and registration with the VA DMV. The best part is that I arranged transportation thru UShip and asked him to take pictures of the bike being loaded onto the truck and he included the license plate which really calmed my fears! The Bike arrived and looked and ran as good as Josh Promised (Videos and pics never tell the whole story) and to my surprise the tank was full of gas! I got my plates today (6 weeks later) and I'm hear to tell you Josh is the man!
Ludwig Abruzzo, Herndon, VA -
It has been just over a week from accepting delivery of my 2020 Springfield with the 126ci BBK installed. The customer service and attention to detail have been nothing short of outstanding. I thank the entire team there at Coastal for making this project a success and I look forward to enjoying the ride. It is a pleasure to recommend Coastal whenever I am approached by the many admirers of this amazing motorcycle that receives such great response from the public. Future projects on the list include a 2020 Scout and Roadmaster with sidecar !!
Kevin Moran, Naples, FL -
First let me begin by stating that my salesperson was Josh Kreinbrink. I found out about Coastal Victory while I was researching the Cross Country and finding aftermarket parts and accessories. I was saw a video which directed me to www.hotvic.com and the rest is history.
I live in Southern MD and we do have a local dealership in the area. Once I called the number that was listed on the website Josh answered the phone and asked how could he be of help. I wasn't planning just yet to buy a bike but I asked him about the parts that I have seen and if he would ship them to the dealership for installation if I were to purchase a bike in Southern MD. He took time out and explained that almost eveything was built in house to ensure the quality and fitment of the parts. He then proceeded to say the magic words "You do know that we are a dealership?"
Josh explained that Victory was running certain specials and asked a series of questions to ensure that I received everything that I would be entitled too if I decided to buy from them. The convincing remark was that every custom part that they stock would be installed for no extra cost! I started to think to mself "I can get the bike I want, looking the way I want it, save money at the same time, and have a fellas only road trip!" It was a no brainer and I agreed to buy a bike in October.
Josh and myself started working together by using all this new age tech(email, texts, and the internet) to accomplish the look that I have imagined for the bike. Once he convinced me of the color I had the scheme all laid out and we went to work. Josh even gave me his cellphone number and ensured me that I could contact him whenever I had a problem, question, or concern.
I planned to take delivery on Saturday February 21, 2015 before the shop closed at 3pm, Josh tried to hold out as long as possible for my arrival. Needless to say that I didn't get in the area until after 7pm that night. The shop is closed on Sunday but Josh said he will come in and open up for me. Not only did he show up, he had installed other items I purchased while I was at the store. He loaded up the trailer and made sure that the tires on the trailer were properly inflated so that 700+ miles could be made safely on my return.
To sum things up this dealership and employees go far and above in making sure that the consumer feels glad that they brought their business here. I enjoyed my experience and will make sure that any future purchases will be made here. I also would like to thank Tim, the owner, for developing a formula for a successful business and putting proper staff in key positions to make us consumers feel great once we have left.
Keep up the great work guys!!Sherwin Douglas, Indian Head, MD -
Let me start by saying I usually DO NOT write reviews but We were so impressed with how we were taken care of I felt These Folks deserve this! We purchased my 2015 Victory Magnum from Coastal during the 2015 fall bike rally, (Our Third Victory) Jason, Josh and everyone at Coastal made us feel so welcome the minute we pulled onto the lot! Jason and Josh ran the numbers for me while we were on a demo ride with the Victory demo guys and girls.(Another Great Group of People)! The whole experience of our purchase was easy and quick even though we added several additions to the bike (HOTVIC Parts),and they still had it ready in a matter of a few hours! I plan to add more HOTVIC parts to my magnum in the future and I would DEFINITELY recommend Coastal Victory/Indian to anyone in need of parts & service or interested in purchasing a bike! Thank You to EVERYONE that made our experience this GREAT! A Very Happy Customer!
Wayne Page, Durham, NC -
Coastal Victory/Indian is the best motorcycle dealership I have ever done business with. Over the years I have owned Honda, Suzuki, Yamaha, Harley-Davidson and Victory. To this point the Victory dealer in Connecticut was the best. The others were average and just adequate. After moving to SC I started doing business with Coastal. They are always affable, friendly and available to help with anything you want and their knowledge of Victorys and Indians is unsurpassed in the business. They sell only Victory and Indian. Recently I dropped by the dealership to look at an Indian I had seen on the internet. I saw the bike and looked at several others. I ended up trading my Victory in on a custom painted Indian Chief Vintage. I picked it up the next day and haven't been able to get the smile off my face. Josh and the guys are the best as is the service department. You can't go wrong doing business with these motorcycle professionals!
Don Turner, Conway, SC -
The wife and I met the Hotvic team this year in Helen, Georgia during a Victory Rally and was treated extremely well by the staff. We decided because of this treatment to ride over to Myrtle Beach two weeks ago to have some aftermarket modifications made to our 2013 CCT and again was treated by the staff fantastically. We had the bike in the shop for about 5 hours and decided to go on a tour of the town. Upon returning we talked with Jason and Josh for about 30 minutes until the bike was done and it looks great and sounds better.
Thanks Hotvic for all the help, see you next year in Georgia.Tim Smith, Cornelia, SC -
Cant say enough about Coastal Victory. I have never been in their shop and everyone welcomes you and are very knowledgeable. WE have a dealership in summerville, but it is not even close to Coastal. Bought my highway pegs and my exhaust tips for my 14'Cross Country Eightball. I cant wait to go back to purchase the 21 inch package! Best prices around!!! Thanks Coastal. You all are the best!!
Denario Small, Moncks Corner, SC -
Everyone at Coastal Victory were highly professional. I purchased my Victory Cross Country over the phone. Josh did an outstanding job of getting me what I wanted at a price that I could afford. He made sure when I picked up the bike that I was happy and that everything worked property. Josh had the bike lower 1 1/2 inches for me while I waited. It took just a short time for them to have it ready for me to ride. Thanks to everyone at Coastal Victory for making my purchase a happy one, and a special thanks to Josh for all your help. I love the bike.
David Robertson, Summerville, SC -
After traveling 850 miles on 2 wheels to spend a few days in Myrtle Beach, I experienced a flat tire 2 blocks short of my destination. With only being in town for 3 days, I frantically looked for a dealership to replace my tire. Since my bike is a Honda Valkyrie, I tried the local Honda dealership in Myrtle Beach. They told me that they could work me in, but the price just to mount the tire was $250, because they were very difficult and time consumming. I couldn't believe what I was hearing,.....they sell and service Hondas, and it did prompt me to check other motorcycle shops in the area.My second call was to Costal Victory and Indiana dealership, and I was greeted with a "can do" attitude citing that they had no issues working with metric bikes. To make a long story short, they ordered the tire, and mounted it for $75.00, and did this in less than one hour. They knew I was on "out of towner", yet made my experince very satisfying. These guys are for real and exremely interested in customer satisfaction. I wish them all the success going forward. They are top notch.
Bart Alexander, Decatur, IN -
I bought a 2014 Cross Country in Tequila Gold with Black Flames during the 2014 bike week. Everyone at Coastal Victory treated us with the best service. I am so happy with my new bike. I highly recommend Coastal Victory and a special thanks to Mandy, Tim and Josh!!! You guys rock!!!
Heather Bays, Huntington, WV -
Purchased a new 2014 Indian Chief Vintage from Dave at Coastal and I could not be happier. The people there are great from sales to service. Very pleased to have a local Indian dealer of such quality as Coastal Victory-Indian. If you are looking for a new bike this is the place to go.
Carl Desmond, Murrells Inlet, SC -
David and Tim at Coastal Victory and Indian are top notch people, I have a victory dealer ship 20 minutes from my house but they suck so that's why I drove the 400 plus miles to buy my wife a judge for our 20th anniversary and to have them give my Vision new exhaust with some HotVic billit aluminum tips.
A+ dealership.
Thanks again guys.Stephen Drake, Sevierville, TN -
After shopping and looking locally for a new motorcycle, I was expecting the same old crap from just another bike dealer. Thank God I was wrong! What a refreshing experience in dealing with Coastal Victory! Tim, Dave, Rusty, Ben and all others whose names escape me, THANK YOU! I have been a customer service professional for decades so I appreciate the way this dealership operates! If only every sales experience could be so good!
Steve Lawson, Little River, SC -
A must visit while on vacation to Myrtle Beach. Stopped in for a t-shirt and also bought a set Maxton cheese wedges for my CrossRoads. Nice shop, nice people, nice visit.
-Anonymous -
I went in to Coastal Victory during bike week just to see the shop and meet the guys. While hanging out I got to talkin with Tim and Dave. Those guys showed true Southern Hospitality. I ended up trading in my 2012 Highball for a 2013 Hardball. That deal could not have gone easier and I would highly recommend doing business with them. You will not be let down.
Anthony Feliton, Springfield, MA -
Thank you Tim and Dave, the courtesy, professionalism and overall buying experience was a pleasure. I am so glad I live locally and have your dealership and service at my disposal. You guys have proven to be very helpful and truly concerned for those you serve. Your honesty and respect for me as a potential Victory bike owner was not overlooked. It is hard pressed in todays world to find people who will actually do what they promise. I look forward to many years of dealing with Coastal Victory.
Tim Woods, Murrells Inlet, SC
I purchased a 2018 Indian Chieftain Limited on 05/09/23. I just want to commend the salesman, Mark Marlowe. My experience with Coastal Indian and with Mark Marlowe was by far the best experience I have had while making a major investment. Mark was very knowledgeable, respectful, and had a genuine friendliness that you dont always find at other dealerships. I drove 6 hours from my home in North Carolina to make this purchase. The price of the motorcycle played a part, but mostly the fact that Mark Marlowe truly earned by business. He took my calls, returned my calls, sent me detailed information about the motorcycles that had sparked my interest, and was a big help in every aspect of the sale. From the moment I walked in I received a friendly greeting, I believe by the owner himself. After the sale Mark loaded the bike on my trailer and strapped it down for me. He checked on me later in the day ensuring I got home with no issues. I would recommend Coastal Indian to anyone looking for a quality motorcycle and a quality experience. I love the Indian Chieftain by the way !!!!!!!!